General Questions and Policies
Do you have a minimum?
Do you publish a price list?
No. We think our rentals are more than a commodity. They play a big part in your wedding story and contribute to your guests' experience.
How do I make an appointment to visit the Warehouse?
Visit the “Hitt'us Up” page and submit the form indicating you're interested in visiting the Warehouse and we'll get back with you to schedule an appointment. We host guests all year round but be aware the Warehouse is not heated in the winter months - which, for Nothern Michigan is pretty much half the year. Make sure and dress appropriately and allow extra time for traveling our unpredictable roads.
How does the reservation process work?
So the basic steps are as follows:
Will I get what I want?
Although tempted to insert a famous Rolling Stones song here, we won’t. Because most of the time the answer is “Yes”. Even if you’re not the first client with a reservation, we’ve found over the years that tastes and visions vary enough (and we’ve got enough stuff) that there’s usually plenty to go around. The biggest exception would be tables, chairs, and benches. They are popular among everyone and are often the first to go, so reserve those early!
Can I modify my initial reservation?
We totally understand that visions evolve and change. In fact, we can about guarantee yours will, especially when you might be making choices a year ahead of time. Once we have your deposit and contract on file and you have an official reservation, we’ve no problem with little tweaks here and there. Additions are subject to product availability, of course and we do request that the initial reservation you lock in with your deposit be as close to what you want (and can afford) as possible. Specifics regarding modifying reservations are contained within your contract.
How long is the rental period?
The official “rental period” is defined as the total amount of time the items are in your possession and under your care. The fee you’re quoted is a flat fee for the whole time you have things, not a “per day” fee.
What about delivery?
Variables like accessibility, set up requirements, venue restrictions, distance traveled, size of the order, and crew/equipment requirements all factor into your delivery costs.
Specifics regarding the timing of your delivery are NOT worked out until the week of your event as weather, other deliveries, and venue requirements are considered.
Beginning with the 2020 season, we may require a site visit before quoting delivery to any private location or venue we’re unfamiliar with. We reserve the right to assess a fee for this service to cover associated costs. If you want one just to be sure we won't have any trouble, simply ask and we'll schedule something. Covering our costs to come out ahead of time will not only make for a smoother delivery on your Big Day, it'll be cheaper than fees we have to add for encountering last minute issues or unexpected challenges.
Can I pick things up myself?
The answer is a solid "probably"! New for 2020, we will be offering clients the option of picking up their order at the Warehouse. Exclusions apply based on product.
What if something gets dirty or breaks?
We created our Chillax Tax to cover normal wear and tear and routine maintenance. We clean frosting off the buffets, wax off the tables, and vacuum the pine needles out from between the couch cushions so you can chillax about using your rentals.
Can I move things after you deliver them?
We don’t mind you moving things, as long as you use great care and understand that the liability is yours.
What about specialty items and custom builds?
I pride myself on being the girl who can find anything. See something on Pinterest you can’t live without? Have a crazy idea? Just ask. I either know how to find it or I can figure out how to make it cuz I’m the kind of girl who puts power tools on her Christmas list. I’ve made arbors, keg walls, flower walls, chalkboards, more things than I can recall. Heck, I even turned the front end of a 1957 school bus into a bar. If your special piece needs to be found or built, I’m the girl to do it.
What can I do with my rentals?
You may do anything you wish with items and use them in any manner you’d like as long as you do not cause significant alteration or damage. There’s a big difference between sticking a push pin in something and pounding a nail in it. When in doubt, ask. And if you’re wondering about using things outside . . . keep reading.
What about using things outside?
When you’re dreaming and designing the perfect day, it includes perfect weather and the perfect setting. And we wish that for you, we really do. But! This is Michigan. Home to 11,037 inland lakes and, according to the DNR, 219 name worthy swamps. This means an eco-system prone to wetness and climate that can turn on a dime.
If you’re going to rent items that aren’t designed to spend their life outside and aren’t easy to replace, you have to make a plan for taking care of them. Rain is the most obvious nemesis, but overnight dew can be just as destructive. Baking all day in the hot sun is also bad. And we’ve had clients that this came as a surprise to, but fire and upholstered furniture don’t mix. Lounging next to a campfire enjoying s’mores while seated on a sofa is glamorous, but NOT a good idea. Neither is dancing on anything other than the dance floor.
Ask yourself this: Would you haul your own dining table, chairs, couch, etc., outside onto the lawn and leave them there all day and all night, unprotected? Probably not. And that’s the reason we have to insist on a plan for keeping your rentals clean, safe, and dry.
But I waaaaant to use things outside, so can I?
First and foremost, let us know what you’re thinking of doing. Communicating a plan is the most important element. If the weather forecast is beautiful and your vision includes a lounge area for people to sit and relax, away from the party and under the stars, we actually do that a lot. But you have to HAVE A PLAN for keeping things dry if the weather changes, and secure at the end of the evening.
Discuss with us what you’re planning and we’ll make sure it’ll work. Be a realist when you look at the weather and concede early to that iffy forecast. Plan for clean, safe, and dry and things will go splendidly.
What costs make up my total?
Your rental costs will consist of product, delivery, our maintenance fees, and any appropriate handling fees (generally assessed on tables, chairs, and benches).
I need someone to make things pretty - can you help?
Oh, my gosh! Yes! We've been making weddings pretty since before Pinterest was born.
*If you didn't find your answer here, use the Hitt'us Up page to create a record in our system.
You'll be able to ask endless questions via email once we know about you.